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Customer Success Operations:

Setting Up for Maximum Revenue Impact

Management consultant, board advisor, author, educator, and CS expert Emilia D'Anzica of Growth Molecules demystifies CS Ops — and shares her tips for brands looking to form this team as a way to foster lasting growth.

In this webinar, hosted in partnership with eWebinar, Emilia explains what Customer Success Ops is, how to measure its success, how to position it for budget approval within your org, and how it can impact your revenue and growth!

The numbers may surprise you — so don't miss out. This may just the info you need to get that budget approval you've been after! 😉

What You'll Learn!

In this jam-packed, 30-minute webinar, you'll learn:
  • What CS Ops really is
  • The responsibilities of this team
  • How CS Ops will help you scale as your company grows
  • How you can position CS Ops for budget approval
  • How CS Ops influences revenue and your long-term growth model

Our Presenter

Profile
Emilia D'Anzica
Founder, Customer Success
Growth Molecules
With more than twenty years of customer experience, Emilia is now the managing director of Growth Molecules, a management consulting firm focused on customer support and success. The company’s mission is to help organizations increase profit while maximizing value to customers. Emilia is an MBA Adjunct Professor, on several advisory boards globally and an active contributor of the Forbes Council.
Before founding Growth Molecules, Emilia served as an early employee at several successful companies, including, Vice President of Customer Engagement at WalkMe and Director of Client Service Operations at BrightEdge, and Director of Customer Success at Jobvite.
Emilia holds a BA from the University of British Columbia and an MBA with Honors from Saint Mary’s College of California. She is PMP and Scrum Certified.
Emilia resides in the San Francisco Bay Area, CA with her three children and partner
  • Profile
    Emilia D'Anzica
    Founder, Customer Success
    Growth Molecules
    With more than twenty years of customer experience, Emilia is now the managing director of Growth Molecules, a management consulting firm focused on customer support and success. The company’s mission is to help organizations increase profit while maximizing value to customers. Emilia is an MBA Adjunct Professor, on several advisory boards globally and an active contributor of the Forbes Council.
    Before founding Growth Molecules, Emilia served as an early employee at several successful companies, including, Vice President of Customer Engagement at WalkMe and Director of Client Service Operations at BrightEdge, and Director of Customer Success at Jobvite.
    Emilia holds a BA from the University of British Columbia and an MBA with Honors from Saint Mary’s College of California. She is PMP and Scrum Certified.
    Emilia resides in the San Francisco Bay Area, CA with her three children and partner