With more than twenty years of customer experience, Emilia is now the managing director of Growth Molecules, a management consulting firm focused on customer support and success. The company’s mission is to help organizations increase profit while maximizing value to customers. Emilia is an MBA Adjunct Professor, on several advisory boards globally and an active contributor of the Forbes Council.
Before founding Growth Molecules, Emilia served as an early employee at several successful companies, including, Vice President of Customer Engagement at WalkMe and Director of Client Service Operations at BrightEdge, and Director of Customer Success at Jobvite.
Emilia holds a BA from the University of British Columbia and an MBA with Honors from Saint Mary’s College of California. She is PMP and Scrum Certified.
Emilia resides in the San Francisco Bay Area, CA with her three children and partner